Return & Refund Policy
Return & Refund Policy
Last Updated: August 1, 2026
At Tavonera, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept return requests within 30 days of the delivery date.
To be eligible for a return, the item must:
-
Be unused, unworn, and in its original condition.
-
Include the original packaging (if applicable).
-
Not be marked as a Final Sale or Non-Returnable item.
Please contact our support team before returning any item. Returns sent without prior authorization may not be accepted.
How to Start a Return
To initiate a return, please contact us at support@tavonera.com with the following information:
-
Order number
-
Full name
-
Reason for the return
-
Photos of the item (if damaged, defective, or incorrect)
Our customer support team will provide further instructions after reviewing your request.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receiving your order.
Please include:
-
Clear photos of the product
-
Photos of the packaging
-
Shipping label
-
A brief description of the issue
Once verified, we will provide a replacement or issue a full refund at no additional cost.
Refunds
Once your return has been received and inspected (if a return is required), we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders may be canceled within 12 hours after they are placed.
After an order has entered processing or has been shipped, it can no longer be canceled.
Non-Returnable Items
The following items cannot be returned:
-
Gift Cards
-
Personalized or Custom-Made Products
-
Final Sale or Clearance Items
-
Products that have been used, washed, or damaged by the customer
-
Returns sent without prior authorization
Return Shipping Costs
If the return is due to personal reasons (such as ordering the wrong size, color, or changing your mind), the customer is responsible for the return shipping costs.
If the return is due to our error, including defective, damaged, or incorrectly shipped items, we will cover all applicable replacement or refund costs.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
Late or Missing Refunds
If you haven't received your refund after the expected processing time:
-
Check your bank account.
-
Contact your credit card company.
-
Contact your bank, as processing times may vary.
If you still need assistance, please contact our support team.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: support@tavonera.com
Our customer support team will respond as soon as possible and is always happy to assist you.